This article will discuss the ways in which a company can be organized and prepared to meet its post-sale duties and to undertake a field corrective action program or a recall.
In the beginning there was Underwriters Laboratories, and not much else.
Up until now there’s been much emphasis on designing to make a product “idiot proof”. This has provided some benefit, but what Usability Engineering is reminding us is that it is the designers who are sometimes viewed as idiots by the users. It is the users who are the experts (in usability).