Customer service, before and after sale, is one of the most important functions that must be performed by a manufacturer or product seller. It is also one of the riskiest. Obtaining no information, inadequate information, wrong information, misleading information, or harmful information can make it difficult to evaluate future risk, meet your regulatory obligations, and defend a product liability lawsuit.
How does a manufacturer comply with its duty to warn, given the number of people in the U.S. who do not read English or any language? Does the law require multilingual labels or safety symbols, and when is it a good idea to include them?
Recalls are a major contributor to product liability incidents and lawsuits, interactions with government safety agencies, disputes with suppliers and product sellers, and negative publicity with the buying public. New guides have recently been issued that can help a manufacturer and product seller to better understand how to prepare for and implement an effective recall.
The safety hierarchy is a flexible concept that can be helpful in deciding on a final product design. But it can also be a trap for the unwary design engineer. This article will discuss the safety hierarchy concept, how do you comply with its requirements, and what are the problems associated with it?
This article presents the legal issues around pre- and post-sale safety improvements in products and provides recommendations to document them.
When it comes to contracts, what terms and conditions are most important, and how can engineers support their company’s efforts to evaluate and minimize risks?
This article will discuss whether there is a risk to overwarning or if it provides better protection than underwarning And, in light of these risks, what should a manufacturer do?
Assessing the liability between the raw material suppliers, component suppliers, finished product manufacturers, installers, and maintenance personnel is a very difficult legal proposition.
This article will discuss risk assessment techniques before and after sale and some of the legal and practical implications arising from their use.
Social media and the internet in general have given manufacturers a much greater ability to communicate with their consumers on a regular and frequent basis.