risk

Customer service, before and after sale, is one of the most important functions that must be performed by a manufacturer or product seller. It is also one of the riskiest. Obtaining no information, inadequate information, wrong information, misleading information, or harmful information can make it difficult to evaluate future risk, meet your regulatory obligations, and defend a product liability lawsuit.

As artificial intelligence (AI)-based technology and systems are more widely deployed, the U.S. National...

The U.S. Consumer Product Safety Commission (CPSC) credits a state-of-the-art risk assessment tool with...

The U.S. Food and Drug Administration (FDA) has issued regulations that will require most...