Microsoft has received 56 reports of certain AC power cords overheating and emitting flames and five reports of consumers being shocked by the power cords. Consequently, 2.25 million AC cords are now being recalled.
The recalled AC power cords were sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. They were sold at Microsoft stores, Best Buy, Costco and other stores nationwide, and online at www.microsoft.com, for between $800 and $2,000 for the Surface Pro computer or $64 to $80 when the power supply unit was sold separately. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply, while Microsoft’s newer power cords have already been redesigned to include a protective sleeve.
Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.