The Federal Communication Commission (FCC) has ordered inContact, Inc., a Utah-based provider of telephone and cloud software services, to pay a $100,000 civil penalty for failing to complete long distance telephone calls to a consumer.
Under Section 201 of the Communications Act, long distance providers are required to address any consumer complaints about degraded service. In July 2013, the Enforcement Bureau issued the Rural Call Completion Enforcement Advisory, which warned long distance providers that the Commission would take enforcement action against companies that do not adequately respond to consumer complaints about rural call completion problems.
According to a press release, a consumer in rural Minnesota complained to the FCC on at least three occasions in 2014 and 2015 about problems receiving work calls through inContact’s services. The consumer reported lost income and feared job loss as a result of the persistent failed calls.
This $100,000 settlement is the fifth resolution of a rural call completion investigation, as part of the Commission’s ongoing efforts to address rural call completion problems.
