FedEx supply chain recalls cellphone batteries in refurbished cellphones. The cellphone battery can overheat, posing fire and burn hazards.
This recall involves batteries placed into refurbished AT&T Samsung Galaxy Note 4 cellphones by FedEx Supply Chain, and distributed as replacement phones through AT&T’s Insurance program only. FedEx and Samsung have determined that some of the recalled batteries are counterfeit and show anomalies that can lead the batteries to overheat. The batteries are non-OEM, which means they were not supplied as original equipment by the phone’s manufacturer, Samsung.
FedEx Supply Chain has received one report of a counterfeit battery overheating.
Consumers should immediately stop using the recalled battery and power down their smartphone. Consumers who own the recalled battery will receive by mail from FedEx Supply Chain a free, new replacement battery and a postage paid box to return the recalled cellphone battery. A green dot has been affixed to the replacement batteries. FedEx Supply Chain is directly contacting consumers.