The U.S. Federal Communications Commission (FCC) has released an updated version of its annual report on tools available from telecom providers to block the ever-growing number of robocalls.
Produced by the FCC’s Consumer and Government Affairs Bureau, the report “Call Blocking Tools Available to Consumers” details the progress made by telecom voice service providers over the past year in providing consumers with effective call blocking and labeling services that reduce the incidence of illegal or unwanted calls. The report also provides a compendium of the tools and services available from the leading voice service providers operating in the U.S.
According to the report, the FCC received more than 150,000 consumer complaints in 2021 in connection with robocalls and other unwanted calls, making it the single largest category of complaints filed with the Commission. The 2020 number of complaints was down from the nearly 200,000 complaints filed in 2019, due primarily to the COVID-19 pandemic, but are already trending higher during the first five months of 2021.