The U.S. Federal Communications Commission (FCC) has released its annual report to Congress detailing consumer complaints and enforcement actions in connection with illegal robocalls.
Released at the end of December 2025, the report offers insight into trends related to informal consumer complaints regarding robocalls that were received by the Commission over five full calendar years, from 2020-2024.
Over the five-year period covered in this report, the FCC received a total of 906,622 informal consumer complaints under four different provisions of the Telephone Robocall Abuse Criminal Enforcement and Deterrence Act (TRACED Act). The total number of informal complaints during the most recent five-year reporting period represents a significant decrease from the 1,351,317 informal complaints received during calendar years 2019-2023, with most of the decreases occurring in 2023 and 2024.
As in the prior five-year reporting period, the largest number of complaints filed (391,418, or 43.2%) were for violations of the FCC’s restrictions on sales calls made to residential telephone numbers (section 227(c)), while an additional 211,356 (23.3%) were filed for providing misleading or inaccurate caller identification information (section 227(e)).
This year’s report confirms that the FCC’s stepped-up enforcement efforts over the past several years are continuing to have a positive impact in reducing the number of informal consumer complaints. After a record 333,146 informal complaints filed in 2018, annual informal complaint numbers have generally seen marked declines, with just 135,268 informal complaints filed in 2023, and 159,804 complaints filed in 2024.
The text of the FCC’s Annual Report on robocalls is available at https://docs.fcc.gov/public/attachments/DA-25-1100A4.pdf.
