Commission releases consumer complaint report

The Federal Communications Commission (FCC) has released its quarterly report on inquiries and complaints made by consumers to the agency’s Consumer & Government Affairs Bureau during the last quarter of calendar year 2010.

The Bureau regularly tracks inquiries and complaints from consumers on matters within the scope of the Commission’s jurisdiction.  In the area of wireline telecommunications matters, the Bureau is particularly interested in instances of “cramming” (the placing of unauthorized, misleading or deceptive charges on a telephone bill) and “slamming” (the practice of changing a subscriber’s telecommunications service provider or calling plan without the subscriber’s permission).  The Commission also tracks violations of the Federal Telephone Consumer Protection Act (TCPA), which includes regulations covering both the “Do Not Call” registry and unsolicited fax advertisements.

During the period from October through December 2010, the Bureau received a total of 22,553 complaints regarding wireline telecommunication services, with 19,478 complaints (86.4% of the total) in the area of TCPA issues alone, and more than 4339 complaints in connection with unsolicited fax advertisements.  This compares with 25,925 total complaints during the October-December 2009 period, with 22,156 (85.5% of the total) involving TCPA issues.

In the area of inquiries, the Bureau also received 7878 inquiries in connection with wireline telecommunications, including 6730 inquiries dealing with TCPA issues, during the period from October through December 2010.  This compares with 10,979 total inquiries during the last quarter of calendar year 2009, of which 9207 were related to TCPA issues.

Read the complete text of the Commission’s most recent quarterly report on inquiries and complaints.