Agilent Technologies has announced that all new Agilent electronic test instruments sold after March 1, 2013 will be covered by a “bumper-to-bumper” three year repair warranty. The increase from a one year warranty to three years is a result of ongoing quality initiatives that yielded unprecedented improvements in product reliability and earned top marks in an independent customer survey rating RF and microwave power quality.
For customers, Agilent’s industry-leading combination of reliability and coverage provides three important benefits. First is increased confidence in instrument uptime on the production line, during design projects and in other critical operations. Second is reduced cost of ownership with fewer budgetary surprises due to unexpected repair costs. Third is greater convenience in the unlikely event service is ever required.
Eric Taylor, Agilent vice president of the Electronic Measurement Group discusses the steps Agilent took to achieve the best quality metrics in its history and in the industry in a short video: www.agilent.com/find/quality_video.
More information about Agilent Assurance Plans is available at www.agilent.com/find/AssurancePlans. Country- and region-specific information about the Agilent warranty program can be found online at www.agilent.com/find/ThreeYearWarranty.