The U.S. Federal Communications Commission (FCC) has voted to initiate a formal inquiry into how the use of artificial intelligence (AI) may impact illegal and unwanted robocalls and robotexts.
Issued in mid-November, the FCC’s Notice of Inquiry is an effort on the part of the Commission to gather information about how AI and AI-influenced technology will impact calling and texting processes, and the extent to which such impacts may or may not compromise consumer privacy rights under the Telephone Consumer Protection Act (TCPA). Specific areas of inquiry include defining AI, detailing the current use of AI in calling and texting technologies, and discussing the potential impact of emerging AI technologies on consumer rights.
The FCC’s inquiry into the impact of AI on robocalls is part of a larger effort by the Commission to fully explore and understand the opportunities and challenges posed by AI and machine learning to communications networks.
Read the FCC’s Notice of Inquiry on the potential impact of AI on robocalls.
Comments on the issue can be filed with the FCC until December 18, 2023, through the Commission’s Electronic Comment Filing System (ECFS) at www.fcc.gov/ecfs (reference CG Docket No. 23-362).
